Shipping policy

Here's what to expect after you place an order with Motor Pool Supply.

Where orders ship from

Motor Pool Supply works with partner warehouses and suppliers that pack and ship orders directly to you. That means items in one order can sometimes come from different warehouses and arrive in separate packages.

Where we ship

For now, we ship only to the contiguous United States (the lower 48 states). We don't ship to Alaska or Hawaii yet.

We can't ship to PO Boxes or APO/FPO addresses at this time. Please use a street address.

Processing time

Orders are processed within 1–3 business days of being placed. Orders aren't processed or shipped on weekends or holidays.

Delivery time

Most orders arrive in about 4–8 days total from the day you order, counting processing time.

Delivery times are estimates, not guarantees. Carrier delays, weather, and holidays can slow things down.

Shipping cost

Shipping is free on all orders. No minimum.

Tracking

When your order ships, you'll get an email with a tracking number. Tracking can take a day or two to start showing updates. If yours hasn't updated after a few days, email me and I'll check on it.

Lost packages

If tracking shows your package as delivered but you can't find it, please check around your property, with neighbors, and with your local post office or carrier first. If it still doesn't turn up, contact me through the contact form on our Contact page within 30 days of the estimated delivery date and I'll work with the carrier and supplier to sort it out.

If tracking hasn't moved in a long time or the package appears lost in transit, email me and I'll open a claim. If the package is confirmed lost, I'll reship your order at no cost to you.

Damaged packages

If your order arrives damaged, take photos of the item and the packaging and send them through the contact form on our Contact page with your order number. See our Refund & Return Policy for how damaged items are handled.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email me right away. I can update it if the order hasn't shipped. If an order ships to an incorrect address entered at checkout, that's the customer's responsibility, but I'll still do what I can to help track it down or get it redirected.