Refund policy
Thanks for shopping with Motor Pool Supply. I'm Joshua, and I run this store myself. If something isn't right with your order, I want to fix it. Here's how returns and refunds work.
Returns
You can return an item within 30 days of the day it was delivered.
To qualify, the item needs to be: - Unused and not installed - In its original condition and packaging, with any tags or accessories it came with
Before you send anything back, contact me first through the contact form with your order number. Our products ship from partner warehouses, so the return address depends on the item. I'll reply with where to send it and what to include. Packages sent back without contacting me first may not be accepted or refunded.
Return shipping
If you're returning something because you changed your mind, you cover the cost of shipping it back. Shipping on your original order is free, so there's no shipping charge to refund.
If the return is because of our mistake, or the item arrived damaged or defective, you won't pay to send it back (see below).
Damaged, defective, or wrong items
If your item shows up damaged, defective, or isn't what you ordered, contact me through the contact form on our Contact page within 7 days of delivery. Please include: - Your order number - Clear photos of the problem (and of the packaging, if it was damaged in shipping)
Once I've looked at the photos, I'll send you a replacement or give you a full refund, whichever you prefer, as long as replacement stock is available. You don't need to send the damaged or defective item back.
Items that can't be returned
- Items that have been used, installed, or damaged after delivery
- Items not in their original condition or packaging
Exchanges
The quickest way to get a different item is to return the one you have and place a new order. I don't do direct swaps right now, but I'll help make the process as easy as I can.
Refunds
Once the return is received and checked, I'll email you to let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days of approval. Your bank or card company may take a few extra days to post it.
If it's been longer than that and you haven't seen your refund, email me and I'll look into it.
Cancellations
If you need to cancel, email me as soon as possible. If the order hasn't shipped yet, I'll cancel it and refund you in full. Once it has shipped, it falls under the return policy above. You can cancel any time before your order ships.
Questions
Use the contact form on our Contact page. I read every message myself.